Lessons in Customer Service: Holland America’s Onboard Internet Service.
January 17th, 2010 categories: Business, Lifestyle, Technology, Travel
While on a Holland America Cruise recently, I messaged my Facebook and Twitter friends that I was enjoying the “Techspert” classes that they had on-board. Like a lot of Companies today, Holland America , is monitoring the Blogosphere and Tweetosphere and I heard back quickly that they “were happy I was enjoying myself”. My response was to tell them that although I was, I thought that their Internet charges ($100 for 250 minutes) were excessive in view of the poor service (back to the OLD dial-up days). Their response was “I’ll pass it on”.
Over the next weeks as complaints on-board grew and my Internet bill reached over $600.00, I again posted my thoughts and was told by the responder that they would “pass it on”. What does “pass it on” mean? Read the rest of this entry »
| Discussion: 8 Comments »
Toronto Real Estate Board: Upcoming Social Media Primer November 19th, 2009
October 16th, 2009 categories: Business, Email, Technology
Date: Thursday, November 19, 2009
Time: 9:30 am – 12:30 pm
Location: Toronto Real Estate Board’s Auditorium
# of CE credits: 3
Cost: $42.00 (GST included)
As Social Media and Networking become more popular, many REALTORS® are jumping on the bandwagon, writing Blogs, Twittering, and appearing on LinkedIn, and Facebook. This class will ask some basic questions that need to be addressed before heading down this road on the Information Highway; then the class will move down the road and discuss the most popular options. Read the rest of this entry »
| Discussion: 3 Comments »
Social Media: Gary Vaynerchuk Strikes Again!!
September 4th, 2009 categories: Business, Lifestyle, Technology
If you have not noticed before, I am a big fan of Gary Vaynerchuk. I heard him speak at Inman Real Estate Connect New York and was very impressed. He is living proof that Social Media and Web 2.o work and that they are not going away. In this video he echoes a lot of the frustration that a lot of us who “get it” feel when we have to spend so much time convincing those that don’t. It is not a long video but please forward it to all your friends and make it viral.
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Gary Vaynerchuk at Inman Connect NYC 2009
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What I Learned at Inman Connect NYC 2009!!
January 9th, 2009 categories: Real Estate, Technology
I am nursing my third coffee this morning and sitting in the Atrium of the Marriott Times Square NYC and trying to organize my thoughts about the last 4 days. I love these Conferences. They are stimulating, new ideas, new people, new technology products but at that same time exhausting with some of the same issues coming back up like last night’s dinner… actually dinner was great! Read the rest of this entry »
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Where Should The Real Estate Marketing Dollar Go When You Sell Your Home?
January 5th, 2009 categories: Real Estate
I received an interesting email this weekend that I thought I would share with you. A couple was referred to me and are looking for a REALTOR to work with. They wanted to know if I was the type of REALTOR who would just put their house on REALTOR.ca and forget about it. They were convinced that advertising their $900,000 house in the Toronto Star weekly was the way to go. They were also upset that there were few ads in the Toronto Star this weekend and that obviously meant that agents were not working (even though I was responding between showings and appointments). Read the rest of this entry »
| Discussion: 2 Comments »
Dealing with the Online Consumer: Gabrielle Jeans
December 20th, 2008 categories: Real Estate, Technology
A few days ago I contacted someone who I’ve always had a lot of respect for…she has been a REALTOR, Manager and teacher for 30 years (or more???) and like me she relishes in change…it does not get her down but she relishes in a challenge. She has been a very successful coach as well as developing the web site format that I presently use. It is very consumer centric and REALTOR friendly. Read the rest of this entry »
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