Lessons in Customer Service: Holland America’s Onboard Internet Service.
January 17th, 2010 categories: Business, Lifestyle, Technology, Travel
While on a Holland America Cruise recently, I messaged my Facebook and Twitter friends that I was enjoying the “Techspert” classes that they had on-board. Like a lot of Companies today, Holland America , is monitoring the Blogosphere and Tweetosphere and I heard back quickly that they “were happy I was enjoying myself”. My response was to tell them that although I was, I thought that their Internet charges ($100 for 250 minutes) were excessive in view of the poor service (back to the OLD dial-up days). Their response was “I’ll pass it on”.
Over the next weeks as complaints on-board grew and my Internet bill reached over $600.00, I again posted my thoughts and was told by the responder that they would “pass it on”. What does “pass it on” mean? Read the rest of this entry »
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TRAVEL: Antarctica, Part 3
January 17th, 2010 categories: Lifestyle, Photos, Travel
Here is Part 3 of our trip from Santiago Chile to Rio de Janeiro with 4 days in Antarctica…
Here are the photos of our trip to Antarctica, a 20 day cruise on HollandAmerica from Chile to Brazil. Read the rest of this entry »
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TRAVEL: Antarctica, Part 2
January 17th, 2010 categories: Food, Lifestyle, Travel
Part 2 of our photos from the trip:
Here are the photos of our trip to Antarctica, a 20 day cruise on HollandAmerica from Chile to Brazil. Read the rest of this entry »
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TRAVEL: Antarctica Trip Part 1
January 17th, 2010 categories: Lifestyle, Photos, Travel
Here is Part 1 of our photos of Antarctica. The trip was from Santiago Chile’ to Rio de Janeiro and is in 3 parts.
Here are the photos of our trip to Antarctica, a 20 day cruise on HollandAmerica from Chile to Brazil. Read the rest of this entry »
| Discussion: No Comments »
