Lessons in Customer Service: Holland America’s Onboard Internet Service.
January 17th, 2010 categories: Business, Lifestyle, Technology, Travel
While on a Holland America Cruise recently, I messaged my Facebook and Twitter friends that I was enjoying the “Techspert” classes that they had on-board. Like a lot of Companies today, Holland America , is monitoring the Blogosphere and Tweetosphere and I heard back quickly that they “were happy I was enjoying myself”. My response was to tell them that although I was, I thought that their Internet charges ($100 for 250 minutes) were excessive in view of the poor service (back to the OLD dial-up days). Their response was “I’ll pass it on”.
Over the next weeks as complaints on-board grew and my Internet bill reached over $600.00, I again posted my thoughts and was told by the responder that they would “pass it on”. What does “pass it on” mean? Read the rest of this entry »
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What I learned at National Association of REALTORS Conference San Diego 2009.
December 7th, 2009 categories: Business, Economy, Email, Lifestyle, Real Estate, Technology
REBarCampSD 2009:
We arrived a few days early and were able to take in some of the sites of San Diego and the REBarCamp San Diego thanks to the great work of Jim Marks and his team. REBarCamps are quite a phenomenon in the Real Estate Social Media World. They were begun by Todd Carpenter , Andy Kaufman , Mike Price and Brad Coy , four energetic and crazy guys who decided that a “Un-conference” that gathered the best minds in the field in a large space with lots of viewpoints for a day of discussion might be fun. Little did they know that the idea would grow with BarCamps held across the States in one year culminating in the largest, held at the nightclub “Stingaree” in San Diego? It was my forth in the past year, filled with knowledge, networking and great conversation. Read the rest of this entry »
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Social Media: Gary Vaynerchuk Strikes Again!!
September 4th, 2009 categories: Business, Lifestyle, Technology
If you have not noticed before, I am a big fan of Gary Vaynerchuk. I heard him speak at Inman Real Estate Connect New York and was very impressed. He is living proof that Social Media and Web 2.o work and that they are not going away. In this video he echoes a lot of the frustration that a lot of us who “get it” feel when we have to spend so much time convincing those that don’t. It is not a long video but please forward it to all your friends and make it viral.
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Gary Vaynerchuk at Inman Connect NYC 2009
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What I Learned at Inman Real Estate Connect: August 2009 Day Three
August 15th, 2009 categories: Real Estate, Technology
At Last…my brain was overflowing and I was living on a strong coffee high…there was still a good half day and the wrap up to come…the third day was only from 9 to 12 and there was more than enough content…
The day started off with Deanna Brown of Scripps Media of HGTV:
She discussed “Push Pull and Throw”… Which is working for you??
Traditional media is important as a local source but also must get involved with the Consumer. She had these tips: Read the rest of this entry »
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What I Learned at Inman Real Estate Connect: August 2009 Day Two
August 15th, 2009 categories: Real Estate, Technology
Jeff Turner of RealEstateShows (I am a big fan of both the product and the person) started off the second day with this simple truth:
Provide a great customer experience.
Jeff then spoke of Tech Tools to Leverage Social Media.
Use the tools that help you achieve your Social Media goals: Read the rest of this entry »
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What I Learned at Inman Real Estate Connect: August 2009 Day One
August 12th, 2009 categories: Business, Real Estate, Technology
It’s true, I am an Inman Real Estate Connect Junkie! Last week I sucked up as much information as I could in San Francisco and was upset when they offered four tracks on the second day afternoon because I could not sit in on four presentations at the same time…sick?? Sorry if the information below rambles but…trying to get bits and pieces from the best minds in the field…
So. Day One started off with Bloggers Connect:
Jim Cronin of the Real Estate Tomato started my day off with some simple tips and tricks to improve your blogs:
Search “Easter Egg” on RETomato.com or click here. Great suggestions about links images and abbreviations. Add it in the title link. Edit Alternate text… <Abbr> add related posts to the bottom of your article…calls to action…ask the expert questions and search for homes… Read it to get the full scoop! Read the rest of this entry »
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It’s Never to Late to Learn to Sail…or Blog??
December 21st, 2008 categories: Lifestyle
Recently, at a Conference in Quebec City where we spent a day on Web 2.0 and it’s relevance in today’s Real Estate market, I overheard a comment in a break that went something like “oh, this stuff is way above me, I’m 58 years old, you know”. As someone who is older than 58, I find it sad when someone uses age as an excuse for not learning. Read the rest of this entry »
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TORONTO REAL ESTATE: SHIFTING MARKETS BRING POSITIVE CHANGES!
December 7th, 2008 categories: Real Estate
As a veteran of a few interesting Real Estate markets, I try to find the positive changes that can occur; I have been putting a lot of energy into some of the new Web 2.0 technologies and have been moving more to online than offline communications.
Instead of mailing out Newsletters, I will now be doing monthly Market Updates by email. Feel free to subscribe yourself and tell your friends that they can go to my website and subscribe. I will try to keep it as topical as I can and will happy to post some upcoming events. Let me know, if you have any that you would like to get posted. Read the rest of this entry »
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